Welcome to SEPIA Consulting - Productivity and Value Creation
SEPIA Research


With business becoming increasingly complex in today’s competitive and global environment we can analyse your complex operations and provide you with an easy to understand and interpret holistic analysis of your productivity and how you can improve it.

SEPIA leadership

Thought Leadership

We provide presentations and facilitate strategic discussions and industry roundtables with executives and management teams on contemporary business ideas, current business challenges and new business models and approaches to measuring productivity.

SEPIA Consulting


We provide consulting, coaching, and advisory services to individuals, small groups, executives, boards and CEO’s to resolve current business challenges and improve performance and competitive strategy.

SEPIA Professional development

Professional Development

We provide workshops, training and online courses related to business improvement, operations management and productivity in the service and creative industries.

Recent Portfolio

business education

Why Choose Us?

SEPIA Consulting specialises in service transformation. We use a 4-step process which is based on the dynamic visitor, service (re-) design, innovating and operationalising your service offerings, and measuring your productivity to create value and competitive advantage. Our unique approach to measuring service productivity provides new insights across multiple layers of your business (geography, information technology, business and social networks). SEPIA’s models for measuring service and network productivity are recognised globally as leading edge contemporary measurement tools.

  • Customer focused
  • Research based
  • Contemporary models
  • Evidence based decision making
  • Competitive advantage

Latest News

GO DIGITAL: Digitise for Agility Over Efficiency
12 May 11:00 am

For any business today, digitising products and services is an excellent way to stay relevant with customers...

GO DIGITAL: Drive Rapid Customer-Centric Innovation
27 Apr 11:00 am

Increasing levels of digitalisation from companies has changed the way business is conducted. Digital businesses can connect consumers and employees...

GO DIGITAL: Conceive the Entire Customer Journey as a Single Digital Experience
5 Apr 11:00 am

Going digital can help any business attract and retain customers, if it is done well. Companies are...

Our Podcast Appearance

Our Articles and Documents

ABC Radio National podcast

Customer Journey Mapping podcast

IPAA article

SEPIA Capability Document

Measuring_Up2016_SEPIA Consulting

Measuring up Document

Our Partners


The International Society of Service Innovation Professionals

Hospitality Sales and Marketing Association International

Productivity isn’t everything, but in the long run it is almost everything. A country’s ability to improve its standard of living over time depends almost entirely on its ability to raise its output per worker.” 
Paul Krugman (1994).


If you'd like to learn how to improve your productivity by tranforming your services strategy, let's talk.
Book a FREE 20 minute consultation with Dr. Moira Scerri.